Policy

Credit Cards
Blue Oval Truck Parts accepts Visa, Master Card, American Express and Discover. When placing your credit card order by mail please be sure to include your card number, expiration date, your name as it appears on the card, your daytime phone number and your credit cards billing address. If you are placing a credit card order by phone please have your card available.
Money orders, cashiers checks & personal checks
Blue Oval Truck Parts places a 15 day hold pending check clearance on all orders paid for by personal check. Paying for your mail-in order by Money Order or Cashiers Check will insure that your order will not be held 15 days.
Pricing & Availability
All prices in this catalog were in effect at the time of printing. The prices in this catalog supercede all prices in any previous Blue Oval Truck Parts publication. Prices are subject to change without notice. Blue Oval Truck Parts will however, make every effort not to change prices offered in this catalog. Due to the nature of the products in this catalog, availability could change without notice.
Shipment Shortages
When you receive your order, thoroughly inspect it to insure all the parts shipped to you have been received and are in good condition. If you are missing any items check your invoice to be sure that these items were indeed shipped and are not on back-order status. If a shortage has occurred, contact Blue Oval Truck Parts immediately to insure prompt replacement. If an item is received but is damaged, see "Damaged Merchandise" below.
Damaged Merchandise
It is important to inspect the condition of your package at the time of delivery with the delivery person still present. If the package appears damaged, open and inspect the contents with the delivery person. If your delivery is damaged make sure your delivery person notes this on his/her delivery sheet. Immediately contact UPS or the trucking company that delivered the merchandise and Blue Oval Truck Parts. The carrier will also contact Blue Oval Truck Parts so that the merchandise can be replaced and a claim can be initiated. In the unlikely event that you receive merchandise where the damage was concealed, contact Blue Oval Truck Parts immediately. We can then arrange for return and replacement of the damaged merchandise and file a claim with the carrier. You must inspect your shipment promptly upon receipt as Blue Oval Truck Parts will not honor a damage claim after 15 days from the date of shipping.
Backorders
Many items in our giant inventory move quickly. No matter how hard we try to keep them in-stock, sometimes we do run out. Blue Oval Truck Parts computerized system keeps track of your backordered items and will release those items to you as soon as they are in-stock again without prior notification. We do not charge you for backordered merchandise until we are ready to ship it to you. If you do not wish to receive backorders please tell your sales representative at the time you place your order. Most items are back in-stock in 3-5 days although some items may take up to 30 days to return to stock. Just ask your sales representative when you place your order. If you wish to cancel a pending backorder, call our sales department immediately, backorders canceled after items are shipped are subject to a 20% restocking charge.
Return Merchandise
Blue Oval Truck Parts guarantees all the merchandise in this catalog to be free from defects in material or workmanship. Blue Oval Truck Parts will replace any defective products. If you have received a defective part we ask that you contact Blue Oval Truck Parts within 30 days of receiving that item. Refunds or Credits created for non-defective merchandise are subject to a 20% restocking fee. If you have received a product and you are simply unsatisfied, contact Blue Oval Truck Parts, we will give you a number authorizing you to return the item. Each returned item must be in or accompanied by its original packaging and be in unused condition. Be sure to package return merchandise equal to or better than you received it. Damaged returns will be refused at Blue Oval Truck Parts and delivered back to you. All returns sent by C.O.D. will be refused at the time of delivery to Blue Oval Truck Parts. Returned products will be processed faster if accompanied by the invoice they appear on. Blue Oval Truck Parts will not accept the following items to be returned for any reason: Literature, Truck Freight items (fenders, hoods, etc..), Wiring Harnesses, Interior items that have been incorrectly installed, etc...
Sales tax
Any order shipped outside California is exempt from sales tax. California residents are required to pay the current sales tax rate on all merchandise purchases. California sales tax rates are subject to change. Current tax rate at time of printing is 7.75%.